All returns are only applicable in the scenarios if
- The wrong product was sent by the merchant.
- The product is defective.
- The product was damaged during shipping.
- The product is tampered.
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are the damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
For orders through any third party payment methods (Tabby, Tamara, Spotii, refund request shall be made within 24 hours after receiving the product if the price of the product is above 2500 AED, and within 36 hours if the price is below 2500 AED. The refund for such cases will be decided on a case to case basis given the pre-mentioned rules and a refund will be issued 15 days after the approval of the sales team.
‘’Refunds will be done only through the Original Mode of Payment”